A web-based application designed to streamline customer claims processing for a company working in geographically dispersed markets.
Nissin Foods (U.S.A.) Co., Inc. is a branch of a Japanese company that produces and sells ready-to-cook food and instant noodles. The company has offices and factories in 9 countries, and its products are sold worldwide. With the increase in the number of regional brokers and their clients, the customer decided to replace its existing claims management system with a custom enterprise application development, as its performance and functionality became unsatisfactory.
EffectiveSoft was requested to develop a custom web app to improve the process of managing claims submitted by the clients.
The Claims Management System automates the processing flow: the claims are categorized by region or market and forwarded for further handling to a respective department of the company.
Every time a claim is modified and assigned to another employee, a responsible person automatically receives a notification.
User authentication is implemented via Azure Active Directory (Azure AD) synced with the local Nissin Foods’ Active Directory (AD). As a result, company-wide user management, authentication and access control rules are applied to the application in a unified manner.
Once a claim is updated, the system creates a new revision of the claim and stores the previous one in History. For each revision the application indicates who initiated, updated, approved and closed it.
The users registered in the system may be assigned different roles with specific permissions and features (Broker, VP, Reconciliation Clerk, Regional Sales Manager, Sales Funds Administrator) in Active Directory.
Apart from the claims management system, EffectiveSoft completed a few other projects for the customer. Web Planner (a sales forecasting tool), the ticket tracking system, and the claims management system compose an integral part of a complex business management software pack.
MS Visual Studio, MS Azure, MS SQL Server, MS SQL Management Studio, AngularJS development, Sublime, Git