Application Maintenance and Support Services

Looking to keep your software up and running 24/7? EffectiveSoft’s certified maintenance and support team is thrilled to assist. Providing custom application maintenance and support services for over two decades, we have helped global companies across 10+ industries promptly address all sorts of issues, from minor glitches to severe security breaches. Whether the software is built by our in-house development team or an external vendor, we can safeguard it, ensuring its consistent performance, high availability, and sustainable security round-the-clock.

application maintenance & support
application maintenance & support

Key application maintenance and support services we offer

“Covering a wide range of proactive and reactive activities, from performance monitoring to high-level troubleshooting, app support and maintenance play a critical role in ensuring your app’s smooth performance, high availability, and reliability.”

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Vladimir Shlykov

Delivery Manager

We effectively maintain and support various types of software solutions

We offer multi-tier software support

What about you?

We are excited to explore the intricacies of your software maintenance and support requirements, and to gain a thorough understanding of your unique needs. By comprehending the challenges and objectives you face, we can customize our support services to optimize the performance of your software systems, ensuring that your business operates smoothly and achieves its goals with maximum efficiency.

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    Our multi-step IT maintenance and support process

    1. Software audit

      We begin by examining your existing solution, including its architecture and code, running various types of functional and non-functional testing, and studying related documentation.

    2. Maintenance proposal

      We then define the scope of services needed, the appropriate terms and conditions, and payment details. We include this information into a maintenance proposal and submit it to the client.

    3. Roadmap creation

      Next, we create a robust roadmap, where we outline a suitable maintenance and support strategy as well as the necessary initiatives, tools, and best practices required for implementation.

    4. Project launch

      With the roadmap validated, we launch the project, assign roles, and delegate tasks, ensuring full alignment with the procedures detailed in the roadmap.

    5. Maintenance and support

      We undertake a full range of maintenance and support activities based on business requirements and needs, reporting achieved milestones and project deliverables.

    Our additional services for effective software maintenance and support

    To facilitate the process of maintenance and support, our company offers an extensive range of relevant services.

    • Custom software development
    • Quality assurance and testing
    • DevOps services

    Why choose EffectiveSoft?

    Our application maintenance and support tech stack

    • Elasticsearch
    • Logstash
    • Kibana
    • Splunk
    • Graphite
    • Grafana
    • Collectd
    • AWS X-Ray
    • AWS CloudWatch
    • Azure App Insights
    • VPN
    • RPD
    • TeamViewer
    • Microsoft Teams
    • Skype
    • Zoom
    • GoToMeeting
    • ServiceNow
    • Jira
    • Redmine
    • OTRS
    • Docker
    • Kubernetes
    • OpenShift
    • Apache Mesos
    • Ansible
    • Puppet
    • Chef
    • SaltStack
    • Terraform
    • Packer
    • AWS Developer Tools
    • Azure DevOps
    • Google Developer Tools
    • Jenkins
    • TeamCity
    • CI/CD
    • Zabbix
    • Nagios
    • Elasticsearch
    • Prometheus
    • Grafana
    • Datadog
    • Selenium
    • Protractor
    • Ranorex
    • TestComplete
    • XCTest
    • SoapUI
    • Apache JMeter
    • Postman
    • Rest-assured
    • Visual Studio
    • Load Runner
    • Skill Performer
    • RestSharp
    • Google Cloud
    • Microsoft Azure
    • DigitalOcean
    • Rackspace

    F.A.Q. about application maintenance and support services

    • Although the terms maintenance and support are related and often used interchangeably, there are clear-cut distinctions between them in terms of scope, types of clients served, and cost.

      Software maintenance is a proactive process, involving scheduled or planned activities to resolve non-urgent issues and make improvements in all aspects of software. IT companies deliver ongoing maintenance services to clients with whom they have software development contracts, charging a fixed monthly fee for maintenance. This fee is typically higher due to the continuous involvement and long-term commitment of the maintenance team.

      Software support, on the other hand, is reactive in its nature. It focuses on providing immediate fixes to emergency issues that can negatively impact software operation, cause performance bottlenecks, and lead to business downtime. Software development companies offer technical support for various solutions, including those built by in-house teams or third-party vendors. The cost of support services is typically based on the pay-as-you-go model and hinges on specific incidents in most cases.

    • The cost of app support and maintenance varies significantly from company to company and depends on a wide range of factors, including software type, complexity, integrations, availability requirements, and customizations. The size of the maintenance team, their competencies, time coverage needed, the number of software users, and the type of maintenance sought—adaptive, corrective, perfective, preventive, continuous, or on-demand—are other essential criteria that can impact the final price. To receive an exact quote for our application maintenance and support services, contact us directly.

    • At some point, every business turns to IT maintenance and support services. There are compelling reasons for this. Apart from keeping software functionality in optimal condition, application maintenance and support are used to integrate new and trending features, conduct regular system updates, apply the latest security patches, and more. The outcomes of leveraging maintenance and support services are truly impressive, leading to significantly enhanced software performance, accelerated business workflows, alignment with the latest user and market demands, reinforced security, and more. If you are seeking a trustworthy partner to take comprehensive care of your software application, look no further than EffectiveSoft. Whether it is industrial software maintenance, web, desktop, or mobile application maintenance and support, we are ready to assist at any time.

    • Finding a trustworthy software maintenance and support company may seem as a daunting feat, but the perks of teaming up with a credible partner, such as EffectiveSoft, are truly outstanding. By relying on us, businesses across any domain and industry—whether it is healthcare and medical services, life sciences, financial services, or manufacturing—can receive comprehensive maintenance and L1–L3 technical support on any emerging matter regardless of its complexity. Our specialists are available 24/7/365 to provide remote help through omni-channel communication, using e-mail, phone, online live chat, a support ticketing system, and more. It is also worth noting that we offer assistance at no additional cost during the warranty period and under established SLAs.

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      What happens next?

      • Our expert will follow up after reviewing your needs.
      • If required, we’ll sign an NDA to ensure privacy.
      • Our Pre-Sales Manager will send you a proposal.
      • Then, we get started on your project.

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