After the product delivery to our customers, EffectiveSoft offers additional services of technical support and maintenance to ensure superb and secure system performance and smooth integration with target infrastructure. In case of any technical issue, we react within a predictable period of time providing comprehensive consulting or remote problem resolution.
For customers with strict requirements to IT support and maintenance, we offer assistance at no additional cost during the warranty period and under a Service Level Agreement (SLA). We are ready to help you maintain our and third-party software and services on custom schedule and workflow. The terms of Custom SLA are negotiable.
Upon this model you purchase our service once: pay a fixed price for a certain number of hours of technical support and expect our help any time you need.
This model if you want to pay only when an issue occurs: the cost is based on a case type, and the model covers helpdesk services, system fixes, update issues, etc.