Microsoft Dynamics 365 is a highly effective customer relationship management (CRM) solution enabling businesses to manage their customer data. This multifaceted platform has many outstanding features, such as customer insights, omnichannel engagement, project service automation.
CRM solutions not only store essential details about all the interactions and customer activities, but also automate workflows, thus accelerating processes and maximizing profitability in marketing, sales, and other departments. Other benefits are:
Customers are included into the workflow at the early stages of communication. All the information about interactions with them is stored in the system: contacts, orders, emails, etc. So, users can manage the customer data and access them at any time.
The solution has the capabilities of the ERP system. It retains information about orders, delivery schedules, logistics plans and more.
Users can benefit from flexible setting by personalizing Microsoft Dynamics according to their needs. Customization options are also available.