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Microsoft Dynamics CRM Services

Microsoft Dynamics CRM is a highly effective customer relationship management (CRM) solution enabling businesses to manage their customer data. This multifaceted platform has many outstanding features, such as customer insights, omnichannel engagement, project service automation, etc.

CRM solutions not only store essential details about all the interactions and customer activities, but also automate workflows, thus accelerating processes and maximizing profitability in marketing, sales, and other departments.

Why Choose Microsoft Dynamics

  • It is an off the shelf CRM system developed by one of the world's largest tech companies;
  • Personalized support services from Microsoft;
  • Integration with other Microsoft products;
  • A high level of security;
  • A high level of adaptability;
  • Regular enhancements and updates;
  • Powerful social tools;
  • Adaptable dashboards.
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Microsoft CRM and Business Processes

Customers and the workflow

Customers are included into the workflow at the early stages of communication. All the information about interactions with them is stored in the system: contacts, orders, emails, etc. So, users can manage the customer data and access them at any time.

Suppliers and contractors

The solution has the capabilities of the ERP system. It retains information about orders, delivery schedules, logistics plans, and more.

Personalization and customization

Users can benefit from flexible setting by personalizing Microsoft Dynamics according to their needs. Customization options are also available.

Ask us how to customize your Microsoft CRM

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Microsoft Dynamics CRM Customization

Microsoft Dynamics CRM Customization

Expertise area: Software Architecture, CRM

Industry domain: Medical alert systems

EffectiveSoft customized the solution for a privately held medical alert company. A number of processes were automated to save time and improve coordination with patients …

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